SASSA Reconsideration Request: Everything You Need to Know

What is SASSA Reconsideration?

When your SRD R350/R370 grant is declined, you’re not automatically cut off forever. The decline only means that, based on SASSA’s first round of automated checks, you did not meet the eligibility rules.

The reconsideration process is your chance to have SASSA review your application again — this time with more context, updated information, or supporting documents.

It’s different from an appeal. Appeals are handled externally by the Independent Tribunal for Social Assistance Appeals (ITSAA). Reconsiderations, on the other hand, stay within SASSA. They are an internal review — often faster, simpler, and focused on correcting small mistakes.

Think of it like this:

• Declined: “The system says no.”
• Reconsideration: “Let a human double-check with your updated information.”
• Appeal: “Take it to an external tribunal if SASSA still refuses.”

Eligibility Criteria for SASSA SRD Reconsideration

Before you proceed with a reconsideration request, you need to ensure you meet the eligibility criteria. Here are the key points to keep in mind:

1. You must have applied for the SRD R350 grant: Only those who have submitted an SRD application are eligible for reconsideration.
2. Your application was rejected: SASSA must have sent you a rejection notice.
3. You believe you are eligible: If you think there was a mistake or you did not meet the eligibility criteria due to some error, you are eligible to appeal.
4. You must meet the income and other eligibility criteria: For reconsideration, you must be unemployed or earning less than R624 per month. You also cannot be receiving any other government grants.

Why Do Applications Get Declined?

To understand why reconsideration matters, let’s first look at the most common reasons for decline. Many of these are technical or administrative issues that don’t necessarily reflect your true financial situation.

1. “Means Income Source Identified”

This is the number one reason for rejection. It means SASSA’s system detected deposits in your bank account higher than the income threshold of R624 per month.

But here’s the catch: many people get declined because of once-off help from family, funeral contributions, or short-term casual work. Even small transfers can wrongly flag you as “earning an income.”

Example: Nomsa received R1,000 from her aunt in December to help with school fees. In January, her grant was declined. During reconsideration, she submitted a sworn affidavit and her bank statement showing she was unemployed. By February, her grant was approved again.

2. UIF or NSFAS Registered

If you appear on the Unemployment Insurance Fund (UIF) or NSFAS databases, the system assumes you’re receiving government support — even if the payments have ended. Reconsideration allows you to show proof that you’re no longer benefiting.

3. Identity Verification Failed

Sometimes, your ID number doesn’t match Home Affairs records, or there’s a typo during application. This is easily fixable during reconsideration.

4. Self-Exclusionary Response

Applicants sometimes click the wrong option on the application form (e.g., saying “Yes” to “Do you receive income?”). The system then automatically rejects you.

5. Fraud Flags (Referred SAFPS / High-Risk Mobile)

Your ID or cellphone might be flagged for fraud if it was linked to previous suspicious activity. In reconsideration, you can submit affidavits or clearance documents to prove your identity.

Who Can Submit a Reconsideration Request?

Not every decline is reversible, but if you genuinely qualify, you can request reconsideration. You’re eligible if:

• You applied for the SRD R350/R370 grant.
• Your application was officially declined.
• You believe the decline reason was incorrect or unfair.
• You earn less than R624 per month.
• You are not receiving NSFAS, UIF, or another SASSA grant.
• You are between 18 and 60 years old.

Note: If you’re truly ineligible (e.g., you’re still receiving UIF), reconsideration will not work.

The Reconsideration Application Process

There are two primary ways to submit your SASSA reconsideration request: online and in-person. Let’s take a detailed look at both methods:

1. Online Application Method

The online application process is the most convenient for most users. Here’s how to do it:

1. Visit the SASSA SRD appeals website: Go to srd.sassa.gov.za/appeals.
2. Enter your details: Input your South African ID number and the phone number you used during the initial application.
3. OTP Verification: After entering your details, click on “Send Pin.” You will receive a One-Time Pin (OTP) via SMS. Enter the OTP in the provided box.
4. Select the month: Choose the specific month for which you want to request reconsideration.
5. Provide a reason for the reconsideration: In this step, clearly explain why you believe the rejection was incorrect or unjust, and provide any supporting documentation if needed.
6. Submit the appeal: Once you’ve reviewed everything, click “Submit.” You will receive a confirmation that your request has been lodged.

2. In-Person Application Method

If you prefer, you can submit your reconsideration request in person at a SASSA office:

1. Gather necessary documents: Ensure you have all the required documents ready, such as your ID, proof of residence, and any supporting evidence.
2. Locate your nearest SASSA office: You can check for SASSA office locations on their website or contact the SASSA call center.
3. Visit the SASSA office during operating hours: Offices typically operate Monday to Friday from 08:00 to 16:00.
4. Complete the appeal form: Obtain and fill out the reconsideration form. If you need assistance, SASSA staff will be happy to help.
5. Submit the form and documents: Once completed, submit the form along with the supporting documents. You will receive a receipt for your records.

How to Check Your SASSA Reconsideration Status

After submitting your reconsideration request, it’s important to check the status of your application regularly. Here’s how you can do that:

1. Visit the SASSA reconsideration status page: Go to SASSA Reconsideration Status Check.
2. Enter your details: You will need to provide your South African ID number and phone number to verify your identity.
3. Check your status: After submitting your details, you’ll see the current status of your reconsideration request.

Possible outcomes include:

• Approved: Your reconsideration is approved, and you will begin receiving your SRD grant.
• Pending: Your application is still under review.
• Declined: Your reconsideration request was rejected.

How Long Does It Take?

Reconsiderations usually take 60 to 90 days. But depending on verification volumes, some cases resolve faster.

Typical Timeline:

• Week 1–2 → Request logged in system.
• Week 3–6 → Cross-checks with Home Affairs, banks, UIF/NSFAS.
• Week 6–12 → Final review and SMS outcome.

What to Do if Your SRD Application is Rejected Again

If your reconsideration request is rejected, you have the right to appeal the decision further. The next step is to appeal to the Independent Tribunal for Social Assistance Appeals (ITSAA). Here’s how:

1. Submit your appeal within 90 days: After receiving the rejection, you have 90 days to file an appeal.
2. Follow the instructions on the ITSAA website: Visit the ITSAA portal, enter your details, and provide your reasoning for appealing the decision.

Possible Outcomes of Reconsideration

Once SASSA reviews your reconsideration request, they will notify you of the outcome. Here are the potential outcomes:

1. Reconsideration Approved: If SASSA finds that you meet the eligibility criteria and there were no mistakes in your application, they will approve your request and grant you the payment.
2. Reconsideration Pending: If the application is still under review, you will be notified, and you will need to wait for further updates. This process can take up to 60-90 days.
3. Reconsideration Declined: If your request is rejected, you will be provided with an explanation. If you still believe the rejection was wrong, you can file an appeal with the ITSAA.

How to Avoid Common Mistakes in Your Application

To increase your chances of a successful reconsideration, here are some tips:

• Double-check your personal details: Ensure that your name, ID number, and banking information are accurate.
• Provide complete documentation: Missing documents are one of the most common reasons for rejection, so make sure to submit everything that’s requested.
• Check eligibility before applying: Ensure you meet all the eligibility criteria, such as income limits and residency status, before applying for reconsideration.
• Follow up on any requests for additional information: If SASSA asks for more documents or clarification, provide them promptly to avoid delays.

What Happens After Your SRD Reconsideration is Approved?

Once your reconsideration request is approved, you will start receiving your SRD grant payments. Payments are typically made via:

1. Bank Transfer: If you provided your banking details, the funds will be directly deposited into your bank account.
2. Post Office Payout: Alternatively, you can collect the payment at a local post office.
3. Retail Collection: Some beneficiaries can collect their grants at retail stores like Pick n Pay, Shoprite, and Checkers.

Payment Dates

After approval, you will receive your payments in accordance with the official SASSA SRD grant payment dates. Make sure to keep track of these dates to ensure timely collection of your funds.

Scam Alerts

Sadly, scammers prey on desperate applicants. Be alert to:

• WhatsApp numbers asking for “fees” to fast-track reconsideration.
• Fake websites pretending to be SASSA.
• Agents offering guaranteed approvals.

• Rule: Reconsideration is always free. SASSA will never ask for banking PINs, ATM details, or payments.

Real-Life Testimonials

• Thandi (Cape Town): “My grant was declined because of a R500 deposit from my cousin. I applied for reconsideration with a bank statement. Six weeks later, I was approved and even got back pay.”
• Sipho (Durban): “I was flagged for UIF, but my UIF ended in 2023. I submitted proof, and after reconsideration, my grant was restored.”
• Maria (Johannesburg): “Beware of scammers. Someone called me offering to ‘fix’ my grant for R200. I reported it and used the official portal instead.”

Comparison Table: Reconsideration vs Appeal

Final Thoughts

The SASSA reconsideration request process is designed to ensure fairness and transparency. If you feel your application was unjustly rejected, following the right procedures can give you a second chance to receive the SRD R350 grant. Be thorough, stay patient, and follow the instructions carefully to maximize your chances of success.

If you find yourself confused or uncertain during the process, don’t hesitate to contact SASSA or visit their official website for additional support. Persistence is key, and with the right approach, you can resolve any issues with your SRD grant application.

Frequently Asked Questions (FAQs) on SASSA Reconsideration Requests